Return
While we are confident that you will be happy with your purchases, if however, for any reason you wish to return a product we accept returns subject to the following conditions:

You must email to return@talesandjourneys.com stating the reason for return. You will receive a reply from us with the address to mail the returns to.

You must return the product in its original, re-saleable condition including the packaging within 21 days of purchase (30 days for overseas buyer), based on invoice date.

Please inspect items carefully before returning them.

You must include a copy of your invoice together with the return.

We will credit your return using the same method of payment but excluding the incurred freight/shipping charges.

The returns must be packed in its original mailing box to ensure the return is not damaged in anyway during transit.
We advice you return to us by registered mail or Speedpost so that item can be tracked and not lost.
We will not bear responsibility if item is damaged or lost during postal and refund will not be processed.
We will not bear the shipping charge of the return. We are unable to do local meet-ups to receive returns.

Defective goods
We always ensure that are goods are in good condition before shipment. However, if there're any defects:
Please report to us within 7 days after goods received and returned within 21 days of purchase (30 days for overseas buyer), based on invoice date.

Please email to return@talesandjourneys.com stating the defects in detail. If there's no clarification needed, you will receive a reply from us with the address to mail the goods to.

For items that are defective, we will credit your return using the same method of payment including incurred freight/shipping charges, (if any). Please provide us the postal/shipping charge receipt.

*We are unable to do exchanges. Exchanges will be treated as a refund.

All sales are final on Sale or clearance Items.

PLEASE NOTE: We can not be held responsible for items once they have been altered from their original state (i.e. pen mark, soiled etc)

Cancellation
Please notify us if there’s any cancellation within one hour of placing your order.
To cancel an order, please contact us via email at customerservice@talesandjourneys.com.
Cancellations requested after one hour may be subjected to a 20% restocking fee if the items have already been packed for shipment.
If order has already been collected for shipping and still with the postal service for us to retrieve the order, 50% of the shipping charge still applies and we will only refund you the value of the order and half of the shipping charge.